Information Collection & Use
Uses of Your Information
Communications from Overhaul
Information Sharing and Disclosure
Do Not Track Disclosure
Links to Other Sites
1. Information Collection & Use
We collect information about you directly from you, from third parties, and automatically through your use of our Site. We may combine information about you from all of these sources.
INFORMATION WE COLLECT DIRECTLY FROM YOU: We will collect information about you directly from you. For example, when you register to use our Site or App, we will collect information from you, which may include your username, password, name, address, phone number, email address, or company name. Certain information, including without limitation your name, company name, and contact information, may be available to other users through your profile.
We may also collect billing information, such as credit card number or ACH banking information. Under some circumstances we may require some additional financial information to verify the accuracy of your name, address, and other information, as well as to bill you for your use of our Services.
From certain users, such as drivers, we will also collect certain commercial information, such as a commercial service provider’s license number or other form authority.
From time-to-time we may provide you the opportunity to participate in contests or surveys on our Site or App. If you choose to participate, we will request certain information, including your email address, from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information and demographic information. We will not share any personal information you provide through a contest or survey with other third parties unless we give you prior notice and choice.
INFORMATION WE COLLECT FROM THIRD PARTIES: We may collect information about you from third parties. For example, if you choose to use our referral service to tell a friend about the Site, we will ask you for your friend’s email address. We will automatically send your friend a one-time email inviting him or her to visit the Site. Overhaul stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. We don’t store anything on a referral send. We only store their email address if they sign up.
We may also collect information about you from your employer or other third party who registers you for our Services.
In addition, for certain users, such as drivers, owner operators, or fleet owners, we will collect validation information from third parties. For example, we will collect background check information about you from a third party who processes background checks on our behalf for the purpose of evaluating you to be a member on the Overhaul platform. In order for us to obtain a background check report, you will receive a separate notification and disclosure, in the membership application process, that a consumer report is being requested about you, and Overhaul will submit your information to the background check provider directly, which will in turn furnish us with information necessary for us to evaluate you to be a driver and user of our Services. We will also collect information from third parties to validate driving credentials, such as authority, insurance coverages, and other business information as provided in Federal Motor Carrier Safety Administration (FMCSA) records and other information sources.
INFORMATION WE COLLECT AUTOMATICALLY: We automatically track certain information based upon your behavior on the Site, including but not limited to, your Internet protocol (IP) address, the website that led you to our Site, the website to which you go after leaving our Site, dates and times you access our Site, operating system, and other logging data. We may combine this with other information that we collect about you. Please see our Tracking Technologies section below for more information. We use this information to do internal research on our users’ demographics, interest, and behavior to better understand, protect and serve you and our community.
Through our App we may collect technical data and related information, including but not limited to, technical information about your device, system, application software, and peripherals, that is gathered periodically to facilitate the provision of software updates, product support, and other services to you (if any) related to such App. When you use any of our App, the App may automatically collect and store some or all of the following information from your mobile device, including without limitation your preferred language and country site (if applicable); your phone number or other unique device identifier assigned to your mobile device; the IP address of your mobile device; the manufacturer and model of your mobile device; mobile operating system; type of mobile Internet browsers you are using; and information about how you interact with the App, such as how many times you use a specific part of the App over a given time period, the amount of time you spend using the App, how often you use the App, actions you take in the App, and how you engage with the App.
We use this information to administer our Site and App, to track users’ movements around our Site and App, to gather demographic information about our user base as a whole; to track trends in usage and volume statistics to create a more efficient and usable Site and App; and to determine areas of the Site and App that could be improved to enhance the user experience.
2. Geolocation Information
Our App collects your geolocation information. We use this information in order to provide our Services. For example, collecting geolocation information allows buyers to know where their shipments are, permits drivers to check in in advance of a pick-up, and allows us to help you search for things in your area.
You may disable geolocation tracking by adjusting the settings on your device. However, if you disable geolocation tracking you may not be able to use our Services effectively.
3. User-Generated Content
If you choose to post messages on our website, blog, message boards, in-app services, or other areas only accessed by members, or leave feedback or comments for other members, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.
If you use a bulletin board on the Site or App, you should be aware that any personal information, including your email address, you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personal information you choose to submit in these forums. To request removal of your personal information from the Site or App, contact us. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
We display personal testimonials of satisfied customers on our Site in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, please contact us.
4. Uses of Your Information
We use information we collect about you, including your personal information, to facilitate the services you request. We also use your personal information, and other information we obtain about you to: resolve disputes; troubleshoot problems; help promote safe matching; collect fees owed; measure consumer interest in our products and services; obtain feedback regarding our products and services; communicate with you, including via email and push notifications, about online and offline offers, products, services, updates, your account and use of our Services, and other information we think may interest you; customize your experience; detect and protect us against error, fraud, and other criminal activity; enforce our User Agreement; provide product and services to you, and to respond to your inquiries about our offerings; ease use of our products and services by eliminating the need to re-enter information; display content customized to your interests and preferences; assist us in the development of new products or services and/or the improvement of our existing products and services; improve our ability to address your needs; cooperate with government officials or parties in litigation under process of law or regulation, or as otherwise required or permitted by law; protect the security or integrity of the products or services, and/or to enforce the terms governing their use; protect against fraud, and a threat of safety or destruction of property; protect against legal liability; research and analytics; and as otherwise described to you at the time of collection.
Please note that in order to provide our services, we may engage a third-party agency to conduct a background check using information about you that you provide to us and we may collect from such third parties concerning you, including driving, criminal, and civil records. Please refer to Information Collection & Use above for more information.
You agree that we may use personal information about you to improve our marketing and promotional efforts, to analyze Site and App usage; improve our content and product offerings; and customize the Site and App’s content, layout, and services. These uses improve the Site and App and better tailor it to meet your needs, so as to provide you with a smooth, efficient, safe and customized experience while using the Site.
Communications from Overhaul
We will occasionally send you information on products, services, special deals and promotions, as well as a newsletter. You are signed up for these emails at registration and you may unsubscribe at any time by going to your Account tab and opting out of the emails, or by following the directions to unsubscribe in the email.
Out of respect for your privacy, we provide you a way to unsubscribe from each of these communications when we ask for it. If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us.
Information Sharing and Disclosure
OVERHAUL COMMUNITY: Your Overhaul username is displayed throughout the Site and is therefore available to the public. All of your activities on the Site will be identifiable to your username. Other people can see your payment offers, shipments you have listed in the marketplace, your feedback rating and associated comments, your postings on the Site, and so on. In addition, if your employer registers you for Overhaul, your employer may have access to additional information about you. Therefore, if you associate your name with your username, the people you have revealed your name to will be able to personally identify your Overhaul activities. If you are involved in a transaction, we have features that allow parties to the transaction to view your email address and obtain your contact information to help complete the transaction. Further, we may send out notices to you or other community members regarding suspicious activity or policy violations on the Site.
To request removal of your personal information from the Overhaul community, contact us at our contact information found below. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
SERVICE PROVIDERS: We may use third parties to facilitate or outsource one or more aspects of the business, product, and service operations, and therefore we may provide some of your personal information, including your email address, directly to these service providers. For example, we use service providers to process payments on our behalf and assist with Site and App content.
LEGAL REQUESTS: Overhaul cooperates with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights, to help protect you and the Overhaul community from bad actors. Therefore, in response to a verified request by law enforcement or other government officials relating to a criminal investigation or alleged illegal activity, we can (and you authorize us to) disclose your name, city, state, telephone number, email address, user history, fraud complaints, and bidding and listing history without a subpoena.
BUSINESS TRANSACTIONS: In the event Overhaul goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personal information, including your email address, will likely be among the assets transferred. You will be notified via email of any such change in ownership or control of your personal information.
AGGREGATE AND DE-IDENTIFIED INFORMATION: We may disclose aggregate, anonymous, or de-identified information about users for marketing, advertising, research, compliance, or other purposes.
We may also use Clear GIFs, pixel tags and other technologies. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (also known as web beacons, web bugs or pixel tags), in connection with our Site to, among other things, track the activities of Site visitors, help us manage content, and compile statistics about Site usage. We and our third party service providers also use clear GIFs in HTML emails to our customers, to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.
5. Third-Party Analytics
6. Do Not Track Disclosure
Our Site does not respond to Do Not Track signals. For more information about Do Not Track signals, please click here.
Links to Other Sites
You may update your personal information by making the change on our member Account page or by contacting our Customer Operations team at firstname.lastname@example.org.
Please also note that if you opt out of receiving marketing communications from us, we may continue to communicate with you regarding service-related issues. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account. Based upon the personal information you provide us, we will send you a welcoming email to verify your email address, username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. Email and in-app notifications are the primary means of communication between members (the exchange is never between members) doing transactions on the site and you must be able to receive this information to use Overhaul properly.
Our Site, App, and Services are not targeted to children under thirteen (13) years of age and we do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will promptly delete such personal information from our systems.
The security of your personal information is important to us. We have taken steps to help protect the personal information we collect. However, no data security measures can guarantee 100% security. You should take steps to protect against unauthorized access to your device and account by, among other things, choosing a robust password that nobody else knows or can easily guess and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.
Overhaul Group, Inc.
PO Box 660027
Austin, Texas 78766