We collect information about you directly from you, from third parties, and automatically through your use of our Site. We may combine information about you from all of these sources.
INFORMATION WE COLLECT DIRECTLY FROM YOU: We may collect information about you directly from you. For example, when you register to use our Site or App, we will collect information from you, which may include your username, password, name, address, phone number, email address, or company name. Certain information, including without limitation your name, company name, and contact information, may be available to other users through your profile.
We may also collect billing information, such as credit card number or ACH banking information. Under some circumstances we may require some additional financial information to verify the accuracy of your name, address, and other information, as well as to bill you for your use of our Services.
From certain users, such as drivers, we may also collect certain commercial information, such as a commercial service provider’s license number or other form authority.
From time-to-time we may provide you the opportunity to participate in contests or surveys on our Site or App. If you choose to participate, we will request certain information, including your email address, from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information and demographic information. We will not share any personal information you provide through a contest or survey with other third parties unless we give you prior notice and choice.
INFORMATION WE COLLECT FROM THIRD PARTIES: We may collect information about you from third parties. For example, if you choose to use our referral service to tell a friend about the Site, we will ask you for your friend’s email address. We will automatically send your friend a one-time email inviting him or her to visit the Site. Overhaul stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. We don’t store anything on a referral send. We only store their email address if they sign up.
We may also collect information about you from your employer or other third party who registers you for our Services.
In addition, for certain users, such as drivers, owner operators, or fleet owners, we may collect validation information from third parties. For example, we will collect background check information about you from a third party who processes background checks on our behalf for the purpose of evaluating you to be a member on the Overhaul platform. In order for us to obtain a background check report, you will receive a separate notification and disclosure, in the membership application process, that a consumer report is being requested about you, and Overhaul will submit your information to the background check provider directly, which will in turn furnish us with information necessary for us to evaluate you to be a driver and user of our Services. We may also collect information from third parties to validate driving credentials, such as authority, insurance coverages, and other business information as provided in Federal Motor Carrier Safety Administration (FMCSA) records and other information sources.
INFORMATION WE COLLECT AUTOMATICALLY: We automatically track certain information based upon your behavior on the Site, including but not limited to, your Internet protocol (IP) address, the website that led you to our Site, the website to which you go after leaving our Site, dates and times you access our Site, operating system, and other logging data. We may combine this with other information that we collect about you. Please see our Tracking Technologies section below for more information. We use this information to do internal research on our users’ demographics, interest, and behavior to better understand, protect and serve you and our community.
Through our App we may collect technical data and related information, including but not limited to, technical information about your device, system, application software, and peripherals, that is gathered periodically to facilitate the provision of software updates, product support, and other services to you (if any) related to such App. When you use any of our App, the App may automatically collect and store some or all of the following information from your mobile device, including without limitation your preferred language and country site (if applicable); your phone number or other unique device identifier assigned to your mobile device; the IP address of your mobile device; the manufacturer and model of your mobile device; mobile operating system; type of mobile Internet browsers you are using; and information about how you interact with the App, such as how many times you use a specific part of the App over a given time period, the amount of time you spend using the App, how often you use the App, actions you take in the App, and how you engage with the App.
We use this information to administer our Site and App, to track users’ movements around our Site and App, to gather demographic information about our user base as a whole; to track trends in usage and volume statistics to create a more efficient and usable Site and App; and to determine areas of the Site and App that could be improved to enhance the user experience.
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